FAQ

You must be 18+, with a valid verified email. First top-up may require identity verification (KYC) — ID card, passport or home-return permit.

No. The platform is for users 18+ only. Age is confirmed at registration and re-confirmed at first top-up. Minor accounts are deleted immediately with any unconsumed balance refunded.

Use “Forgot password” on the sign-in page to reset via your registered email. If you also lose email access, contact support.

One account per person. Transferring, lending or sharing accounts is prohibited.

ECPay, AlipayHK and other channels; available methods are shown on the top-up page.

No. Coins/points cannot be withdrawn, transferred or cashed out — they are for in-platform spending only.

Yes. Unconsumed top-ups can be refunded via the original payment channel at no extra fee; consumed portions are non-refundable. See Terms of Service §4.5.

Yes — daily/monthly top-up limits apply (as shown on the top-up page), and you can set lower personal limits in account settings. Spend responsibly.

All blind boxes / pools publish complete odds before drawing. Each product’s “Odds disclosure” page shows tier names, quantities, per-draw odds, guarantees, disclosure date and rule version. Draws are pure-probability random with no system interference.

A pool-level assurance, not a personal-draw-count promise. Two forms: minimum coin value (every draw from the pool is worth at least the stated coins) and final-draw guaranteed card (the pool’s last card is always the designated card). See each product page.

Two options: ship them to your address, or redeem them for platform coins (value as shown) for further spending.

Pool totals are fixed and drawn to exhaustion. Sold-out pools may be replaced by new versions (different odds/composition) — the new version’s disclosure applies.

Transit times depend on the carrier; we ship within a reasonable time after fulfilment confirmation. Shipping fees are shown at checkout; some promotions ship free.

Contact support within 48 hours of receipt with the order number, card photos and a description; later claims cannot be processed. For transit loss/damage we assist with carrier claims.

Before shipping, yes. Once shipped, addresses cannot be changed — please keep it accurate.

No. The online platform offers no buyback/consignment — all buyback is handled by offline partner stores. See the “Store buyback” page for store info; buyback prices are quoted on site and are independent of the platform.

Buyback is operated by offline partner stores, independent of the online platform. The platform focuses on draws, market purchases, card management and shipping; buyback transactions happen between you and the store.

Each partner store prices independently; the on-site quote governs. The platform does not price, take commission or guarantee. Check market prices before selling.

Points come from purchases and activities, and can be used for in-platform perks (discounts, coupons). They cannot be withdrawn, transferred or cashed out.

Some points may carry expiry, per the activity’s rules — use them promptly.

No on-site forum. The community runs on Discord — join via the site’s “Community” page (link and QR code).

A livestream page is reserved; when live it will be announced on the site. Follow the community for updates meanwhile.

Website: okkard.com; Discord community: via the site’s “Community” page.

Yes, from account settings. Unconsumed coins/points are forfeited — handle them first. Transaction records are retained as legally required; other data is deleted 90 days after deletion.